Refund & Cancellation Policy

At Genidias, customer satisfaction is our top priority.
We take great care in crafting and delivering quality leather products. This Refund & Cancellation Policy outlines the terms under which you may request a refund, return, or cancellation.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order, provided they have not yet been processed or shipped.

  • Once an order is dispatched, it cannot be cancelled.

  • To cancel an order, please email us at genidiasleathersbags@gmail.com with your order details and reason for cancellation.

  • Approved cancellations will be refunded to your original payment method within 7–10 business days.

2. Returns and Replacements

We accept returns or replacements only for defective, damaged, or incorrect products.

To be eligible:

  • You must notify us within 7 days of receiving your order.

  • The product must be unused, in its original condition, and in its original packaging with all tags intact.

  • Proof of purchase (invoice or order ID) must be provided.

Please email your concern along with photos of the product and packaging to genidiasleathersbags@gmail.com.
Our team will review and guide you through the next steps.

3. Refund Process

  • Once your returned product is received and inspected, we will notify you of approval or rejection.

  • If approved, refunds will be processed to your original mode of payment within 7–10 business days.

  • Shipping charges and COD (if any) are non-refundable.

  • Refund timelines may vary depending on your bank or payment gateway.

4. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Used or damaged products not caused by us

  • Customized or personalized orders

  • Clearance or discounted items (unless received damaged or defective)

5. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at genidiasleathersbags@gmail.com.
Provide photos of the damaged item and outer packaging.
We will arrange for a replacement or refund as per our review.

6. Late or Missing Refunds

If you haven’t received your refund after the mentioned period:

  1. Check your bank account or payment method again.

  2. Contact your credit/debit card provider—it may take some time for the refund to reflect.

  3. If you’ve done all this and still haven’t received your refund, please contact us at genidiasleathersbags@gmail.com.

7. Contact Us

For any queries or refund-related support, reach out to:

Genidias
📍 Location: 1st Floor, 7/3, MGR Nedunchalai, Nagalkeni, Chennai – 600044, Tamil Nadu, India
📧 Email: genidiasleathersbags@gmail.com
📞 Phone: +91 63811 49712