Shipping Policy

Thank you for shopping with Genidias.
We are committed to ensuring that your leather bags and accessories are delivered safely and on time. This Shipping Policy explains how we process, handle, and deliver orders within India.

1. Shipping Coverage

We currently deliver across India through trusted courier partners.
At this time, international shipping is not available.

2. Order Processing Time

  • Orders are typically processed and dispatched within 2–4 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • If your order is delayed due to stock issues or logistics challenges, we’ll notify you promptly via email or phone.

3. Estimated Delivery Time

  • Once dispatched, deliveries usually reach customers within 5–10 business days, depending on your location.

  • Delivery time may vary for remote or rural areas.

  • A tracking ID and courier link will be shared via email or SMS once your order has been shipped.

4. Shipping Charges

  • Shipping costs may vary depending on the product size, weight, and delivery location.

  • Any applicable shipping charges will be clearly mentioned during checkout before you confirm your purchase.

  • Occasionally, we may offer free shipping on selected products or promotional campaigns.

5. Order Tracking

Once your order has been shipped, you’ll receive an email or SMS with your tracking number and courier details so you can monitor your package status.

6. Delivery Delays and Exceptions

While we always aim for timely delivery, certain circumstances—such as weather conditions, courier delays, or local restrictions—may occasionally affect delivery timelines.
We appreciate your understanding in such cases.

7. Undelivered or Returned Orders

  • If a shipment is returned due to an incorrect address, customer unavailability, or non-collection, it may incur additional re-shipping charges.

  • Please verify your delivery details before confirming your order to avoid such issues.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at genidiasleathersbags@gmail.com with clear photos of the product and packaging.
Our support team will assist you with the next steps for replacement or resolution.

9. Contact Us

For any questions or concerns related to shipping, please contact:

Genidias
📍 Location: 1st Floor, 7/3, MGR Nedunchalai, Nagalkeni, Chennai – 600044, Tamil Nadu, India
📧 Email: genidiasleathersbags@gmail.com
📞 Phone: +91 63811 49712